Surgery Scheduler/Front Desk
Phoenix, AZ
Full Time
Central Phoenix
Experienced
Surgery Scheduler/Front Office
JOB DESCRIPTION
Summary:
The Surgery Scheduler is responsible for coordinating surgical procedures, preparing and coordinating pre-operative and post-operative patient care, and ensuring efficient communication between the hospitals, surgery centers and in-office procedures with physicians and our affiliates. All front office duties as needed.
Essential Functions:
Experience
Please note:
Central Phoenix Women’s Health Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.
The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
______________________________ _____________
Employee (Print) Date
______________________________
Employee Signature
| Position Status: Full-time | Clinical or Operation: Operations | Location/Division: Phoenix, AZ |
| OL2/Organizational Code: AZ015 | OL3/Department Code: (e.g., 5000) | Supervisory: No |
| FLSA Status: Non-Exempt | Travel: No travel required | Reports to: Practice Manager |
| Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. | ||
JOB DESCRIPTION
Summary:
The Surgery Scheduler is responsible for coordinating surgical procedures, preparing and coordinating pre-operative and post-operative patient care, and ensuring efficient communication between the hospitals, surgery centers and in-office procedures with physicians and our affiliates. All front office duties as needed.
Essential Functions:
- Responsible for scheduling surgeries, procedures and deliveries for our providers with the correct facility.
- Responsible for pre-surgery coordination with patients including tests and insurance.
- Conducts the insurance verifications and pre-authorizations, verifying coverage and communicating details with patient and the billing department.
- Provides explanation and counseling regarding their upcoming surgery or procedure and provides any additional patient information as needed.
- Obtains surgical authorizations from insurance carriers.
- Verify insurance benefits to determine patient out-of-pocket costs and advise patients of payment options.
- Prepares necessary medical records and documents for patient charts.
- Respond to (patients/vendors/employees)
- Coordinates and schedules preoperative testing, history and physical, and surgical procedures with facilities, patient and provider.
- Identify, request, and coordinate specialized equipment and/or personnel requested by physicians for each surgical case.
- Assist answering phones and schedule/reschedule appointments for patients
- Process medical records requests following HIPAA guidelines
- Obtain external medical records for patients prior to date of service.
- Check patient in and out using the practice management system
- Other general duties as assigned.
- Strong knowledge of medical terminology, specifically OB/Gyn terminology.
- Knowledge of insurance policies, pre-authorization processes, and HIPPA regulations.
- Excellent organizational skills with the ability to multitask and manage time effectively.
- Proficient in EHR and scheduling software.
- Ability to work collaboratively with medical professionals and provide empathetic patient support.
- Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.
- Work is performed in a professional healthcare setting.
- Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.
- Ability to lift and move medical equipment and supplies up to 25 pounds
- Prolonged, extensive or considerable amount of sitting/standing.
- Education: High school diploma or GED required; associate’s degree in healthcare or a related field.
- Preferred education: Associate degree in healthcare or a related field.
Experience
- Experience: 2 years of experience in a healthcare coordination, surgical scheduling or similar position.
- Previous medical office experience, preferably in obstetrics and/or gynecology.
- Knowledge in scheduling, insurance and CPT/ICD-10 coding.
- General understanding of medical terminology and surgical procedures.
- General understanding of current Medicare and Medicaid Compliance, OSHA and HIPAA regulations.
- Preferred experience if needed.
Benefits Include:
Medical, Dental, Vision, PTO, Holiday Pay, 401K
Medical, Dental, Vision, PTO, Holiday Pay, 401K
Please note:
Central Phoenix Women’s Health Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.
The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
______________________________ _____________
Employee (Print) Date
______________________________
Employee Signature
Apply for this position
Required*