Scheduling Coordinator - Oro Valley

Oro Valley, AZ

Full Time

Experienced

Genesis OBGYN Northwest - Scheduling Coordinator
JOB DESCRIPTION
Summary:
The Scheduling Coordinator is responsible for effectively managing provider schedules, including handling inbound and outbound calls, to ensure that clinic schedules are full, productive, and efficient, while also providing patients with the best possible experience.
**This is an in-office position.

Essential Functions:

Assist patients with scheduling, rescheduling and confirmation of appointments.
Appropriately manage multiple incoming calls.
Daily review of providers’ upcoming schedules to ensure maximum efficiency and optimization.
Assist with administrative tasks.
Responsible for maintaining patient records and information confidentiality and in accordance with policies and laws.
Respond to patient inquiries, complaints and concerns.
Ensure exceptional patient experience throughout phone call.

Primary Duties:

Handle a high volume of calls with professionalism and empathy, addressing patient inquires, providing information on services, and managing appointment requests
Register new patients
Schedule, reschedule, and confirm patient appointments, ensuring accuracy in coordinating with providers’ availability and office policies.
Respond to general questions regarding office operations, insurance, billing and the ability to recognize urgent requests to transfer to the triage department.
Maintain patient records by accurately updating patient information in the EHR system.
Make follow-up calls to remind patients of upcoming appointments and to gather necessary pre-appointment information.
Assist with other clerical tasks as needed.

Knowledge, Skills, and Abilities:

Strong knowledge of medical terminology.
Excellent communication and interpersonal skills.
Ability to handle confidential and sensitive information.
Ability to provide communication and patient-centered care, ensuring that each patient feels supported.
Bilingual (English/Spanish) helpful but not required.

Education:

Education: High School Diploma or GED required.

Experience:

A minimum of 2 years of experience in a healthcare setting or call center specific to healthcare required.
Healthcare appointment scheduling experience required.

Benefits offered:

Health, Dental, Vision insurance
PTO, Paid Holidays
401k
Uniform Allowance

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have minimum of 2 years' experience in healthcare related scheduling?* YesNo

Do you have a High School diploma or GED?* YesNo

What is your desired salary?

What is your earliest start date?

How many years of experience do you have in healthcare scheduling?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Scheduling Coordinator - Oro Valley

Apply for this position